Bidvest África do Sul O espírito de equipa das nossas operações entrou fortemente em foco num ano em que surgiram dificuldades de trabalho em vários sectores da economia. Ao retardar as estruturas de gestão e manter os executivos próximos às questões do dia-a-dia, muitas vezes conseguimos abordar as preocupações dos trabalhadores numa fase inicial. A proximidade com o coalface garante que gerentes e funcionários permaneçam em contato. O futuro da Bidvest África do Sul está comprometido com o crescimento sustentado, embora as condições comerciais possam permanecer difíceis por algum tempo. Nossos negócios continuarão a impulsionar o crescimento orgânico e, em muitos casos, estão se preparando para entrar em novos mercados. Automotive continuará a inovar e vai usar a nova tecnologia, incluindo um showroom carro virtual para fortalecer os relacionamentos com os clientes. O crescimento em África também será perseguido. Consumer Products continuará a introduzir novas marcas, gamas de produtos e explorar oportunidades em áreas adicionais do mercado de homeware. Elétrica buscará crescimento em áreas de alto potencial, como conservação e gerenciamento de energia e soluções inteligentes de iluminação. A Bidvest Financial Services buscará diversificar ainda mais os fluxos de renda através do desenvolvimento de novos produtos, lançando a oferta de seguro de viagem e aumentando o foco no financiamento do comércio. A expansão de infra-estrutura na busca de eficiências, capacidades e novos produtos continuará na Bidvest Freight. A infra-estrutura suporta a estratégia nacional da Sul Africarsquos de garantir suas necessidades de longo prazo através de uma variedade de suprimentos e tecnologias. Industrial mostrou uma forte capacidade de crescimento aquisitivo em 2014 e está idealmente posicionada para uma maior expansão. Office está construindo um forte impulso no verso de sua oferta de tecnologia e capacidade de conseguir uma estreita integração com os clientes corporativos. Prevê-se um crescimento adicional neste padrão. A Paperplus continua demonstrando resiliência apesar do declínio de seus negócios tradicionais e continuará a inovar. Rental and Products também está focada no crescimento e explorará oportunidades para ampliar sua presença africana. A oferta de produtos e serviços da Bidvest Services foi consideravelmente reforçada, criando um trampolim para ganhos contínuos. A nossa oferta de gestão de instalações, composta por uma forte capacidade técnica e de gestão de edifícios, aliada a uma excepcional oferta de serviços suaves, posiciona a divisão para um crescimento sólido e futuro. Viagens e Aviação vai lançar sua estratégia de viagem de lazer e olhar para crescer a sua oferta de serviços de manipulação de carga, entrando no mercado de carga noite. A Bidvest South Africa adquiriu uma dimensão considerável em 2014, após várias aquisições. O trabalho de consolidação e integração continuará. As operações escaladas terão uma oferta de produtos e serviços mais forte e mais inovadora para o mercado, criando uma base sólida para o crescimento futuro. Análise operacional Os resultados agradáveis refletem contribuições significativas pela maioria de nossas operações bem diversificadas. O volume de negócios aumentou 15,7 para R80,2 bilhões (2013: R69,3 bilhões), enquanto o lucro comercial aumentou 17,0 para R4,9 bilhões (2013: R4,2 bilhões). A empresa realizou uma importante atividade corporativa durante o período de revisão, finalizando a aquisição do grupo Mvelaserve, Home of Living Brands e Academy Brushware. Várias aquisições de bolt-on adicionaram maior escala às nossas operações. A contribuição dos negócios adquiridos recentemente foi material. As operações da Mvelaserve, a Home of Living Brands e a Academy Brushware contribuíram coletivamente com R392,1 milhões, equivalendo a 7,9 do lucro comercial. A Bidvest África do Sul agora é composta por 11 divisões operacionais e todas as equipes tiveram bom desempenho sob condições econômicas difíceis. O frete fez uma grande contribuição e contribuições agradáveis também foram feitas por Serviços impulsionado pela integração de várias operações de Mvelaserve Elétrica, Industrial, Escritório, Aluguel e Produtos, Viagens e Aviação e Paperplus. Os menores gastos com varejo, o baixo consumo e a ação de greve nas indústrias de mineração, manufatura e transporte agravaram o desafio comercial em muitos de nossos negócios. A Bidvest Automotive foi a mais atingida. No ambiente business-to-business, nossas equipes enfrentaram cortes corporativos e sensibilidade aguda aos preços. Nessas circunstâncias, nossos negócios foram desafiados a proteger margens enquanto buscavam ganhos de market-share. Questões materiais O empoderamento econômico negro permanece crítico para nós. Como um bom cidadão corporativo, entendemos o imperativo de transformar nossos negócios de uma forma que vai além da mera conformidade. Nosso nível de transformação nos proporciona a vantagem de ser reconhecido como uma organização fortalecida, fortalecendo nosso relacionamento com todos os stakeholders, particularmente nossos clientes e funcionários. A tecnologia tem uma influência crescente na maneira como fazemos negócios e nos relacionamos com nossos clientes. Tradicionalmente, a Bidvest não foi vista como uma empresa de tecnologia. No entanto, velhas definições estão embaçada, criando oportunidades para as empresas com a visão, recursos e energia para utilizar a tecnologia para o maior benefício de todos os nossos negócios. Claramente, como um grande empregador, a Bidvest South Africa é afetada por questões de relações trabalhistas, já que muitas de nossas operações são fortemente sindicalizadas. As boas relações com os stakeholders são estratégicas para a sustentabilidade de nossos negócios. A natureza interconectada da economia de hoje também emergiu como uma questão material. A Bidvest South Africa é altamente diversificada, mas a diversificação não pode compensar completamente os impactos potenciais quando a economia enfrenta desafios estratégicos, que raramente se limitam a um único setor. O impacto das greves O efeito de knock-on do countryrsquos maior greve de mineração foi considerável. No final do período em análise, os trabalhadores metalúrgicos estavam a preparar-se para atacar. As empresas de mineração são um importante grupo de clientes para muitas divisões, incluindo Serviços, Elétrica e Aluguel e Produtos. Os efeitos de ondulação da greve de mineração na segunda metade do nosso ano afetaram todo o nosso negócio. Empresas de mineração declarado força maior. Os contratos foram suspensos. Nossa divisão de Serviços foi severamente afetada. A suspensão foi aceita pela nossa equipe sem nenhuma interrupção no nosso negócio, um testamento para as relações de trabalho resoluto dentro de nossas empresas. Os efeitos secundários também foram preocupantes. Muitas empresas de serviços e de manufatura são fornecedores das minas. Sua redução nas operações e redução de pedidos, impactou os volumes em muitas de nossas operações. Saudamos as equipes que continuaram a crescer seus negócios, apesar do impacto dessas disputas trabalhistas. O crescimento num momento como este foi uma conquista notável. Economia do consumidor Os consumidores sul-africanos estão sob pressão, com muitos deles limitando suas compras ao essencial enquanto atendem altos níveis de dívida pessoal. A Bidvest África do Sul ainda tem uma exposição direta limitada ao consumidor de varejo. As despesas de consumo das famílias representam mais de 60 do produto interno bruto do país. O efeito do aperto de cinto do consumidor é considerável e a despesa moderada do consumidor impactou assim em muitas operações, das importações seguradas por nossos negócios de frete e vendas de veículo em Bidvest Automotive à comercialização de bens de marca por nossa divisão de Produtos de Consumo e volumes em nosso mobiliário E empresas de papelaria. Nossas equipes responderam ganhando participação de mercado, alcançando eficiências e elevando os padrões de atendimento ao cliente. A oferta de produtos e serviços da Bidvest Services foi consideravelmente reforçada. Criando um trampolim para ganhos contínuos. Outras oportunidades de crescimento são oferecidas pela África, embora não tenhamos planos para uma abordagem de big bang Pessoas e integração Nossas três grandes transações e várias aquisições de bolt-on aumentaram nossa força de trabalho em 35 567, totalizando 118 695. Essa integração foi alcançada Com o mínimo de ruptura em uma economia difícil. A cultura Bidvest é única. Há pouco ldquohand-holdingrdquo do centro. Espera-se que as equipes locais se responsabilizem e desenvolvam soluções locais com o mínimo de barulho. Esta abordagem pragmática nos ajudou a conseguir uma transição suave. A integração da Home of Living Brands foi relativamente simples, tendo a Bidvest possuído cerca de 30 deste negócio há algum tempo. Isso se tornou parte de uma nova divisão, Bidvest Consumer Products. Em linha com a prática padrão de Bidvest, a autonomia da gerência foi assegurada ea equipe fêz um ajuste rápido. A integração da Mvelaserve envolveu a consolidação das operações existentes no 8211, principalmente dentro do nosso negócio de Serviços. As sinergias começaram a ser reconhecidas eo potencial de um pacote de serviços de classe mundial e modelo de gestão integrada de instalações dentro Bidvest África do Sul foi realizado. A Academy Brushware foi integrada na nossa divisão Industrial e opera como uma distintiva subdivisão de escovas. Esses processos levaram muito trabalho duro e agradecemos a todos os gerentes e funcionários por um trabalho bem feito. Divisional relatório cartão Automóvel experiente condições comerciais difíceis, resultando em um mergulho no lucro de negociação. Os níveis de actividade foram afectados pela pressão exercida sobre os consumidores, o impacto das greves prolongadas nos sectores da indústria transformadora, do retalho e dos transportes, a deterioração do rand ea inflação dos preços resultante. O progresso contínuo foi feito com ações corretivas e as despesas foram bem controladas. No entanto, as vendas de veículos novos caíram em um mercado caracterizado por desvalorização feroz e erosão de margem. Os produtos de consumo tiveram bom desempenho em um mercado difícil. Os desafios incluíram a volatilidade da taxa de câmbio, a atividade competitiva das marcas concorrentes eo crescente foco das cadeias de varejo em suas próprias marcas. Os ganhos de vendas foram sustentados por promoções agressivas ea força de marcas bem estabelecidas como Russell Hobbs e Salton. Destaca-se o desempenho de categoria forte por aparelhos, acessórios elétricos e de mídia, FMCGs, Aerial King e Pro Audio. O bom crescimento das exportações para a África foi alcançado. Elétrica entregue agradável resultados gerais. As despesas foram impulsionadas pelos custos de uma única vez para reestruturar e expandir o negócio. O crescimento foi alcançado em várias áreas estratégicas, incluindo os setores de alta tecnologia de transformadores, geradores e subestações eo mercado de soluções de medição inteligente e gerenciamento de energia. A marca Voltex se posicionou para oferecer não só produtos de distribuição geral, mas também soluções personalizadas, inovadoras e sustentáveis para seus clientes. Financeiro apresentou um resultado satisfatório. O Bidvest Bank obteve crescimento contínuo nos volumes de transações bancárias e de tesouraria. Depósitos, caixa e equivalentes de caixa foram todos para cima, mas foi impactado pela diminuição renda leasing. A qualidade do crédito continua boa, com baixas provisões para redução ao valor recuperável. Os mercados de ações apresentaram um bom desempenho na Bidvest Insurance. O forte crescimento dos prémios brutos emitidos foi conseguido e a gestão de sinistros foi boa. O seguro de viagem foi lançado e vários novos produtos foram desenvolvidos. Freight alcançou um excelente aumento no lucro comercial. O investimento no futuro foi mantido, nomeadamente na Island View Storage, na Bidfreight Port Operations (BPO) e na Bidvest Panalpina Logistics. O efeito de ano inteiro da atualização de 2013 na Bulk Connections levou volumes para níveis recorde. O BPO teve um forte desempenho, com uma excepcional contribuição de estiva. O desempenho naval em Moçambique foi forte em virtude dos elevados volumes de magnetita. Certas operações da Manica sofreram perdas. Industrial produziu um bom conjunto de resultados, reforçado pela aquisição da Academy Brushware (a partir de agosto de 2013). A Vulcan, a Afcom e a Bidvest Materials Handling mantiveram fortes desempenhos. A Yamaha fez uma contribuição excepcional. Foi feito um novo investimento significativo na fábrica da Academyrsquos Babelegi. A pressão continuou na indústria de vestuário e uma reestruturação está em andamento na Berzacks. O escritório funcionou razoavelmente bem e beneficiou-se de uma contribuição boa por Zonke, o negócio anterior de Mvelaserve que fornece soluções da monitoração à indústria do jogo. Papelaria enfrentou desafios. Os resultados dos móveis foram misturados com Cecil Nurse, Seating e Dauphin fazendo contribuições fortes, enquanto a capacidade de fabricação de móveis teve que ser reestruturada. O cluster de Tecnologia produziu bons resultados, impulsionado pela Konica Minolta, que consolidou sua posição como líder do mercado sul-africano eo distribuidor com melhor desempenho em todo o mundo. A tração médica ganhou e desenvolveu executado bem. A Paperplus obteve um bom desempenho, uma vez que todas as empresas procuraram o crescimento das vendas num mercado difícil. Contribuições notáveis foram feitas pela Lithotech, Bidvest Data e Kolok. A Bidvest Packaging desenvolveu massa crítica e novas oportunidades de crescimento após a aquisição da Masterpak. Silveray teve um ano melhor. Rotolabel enfrentou desafios, mas encenou uma recuperação. A operação Kolok de Moçambique continua a mostrar resultados positivos. Aluguel e Produtos entregaram bons resultados apesar de um mercado sensível ao preço e uma moeda fraca. Sólidas contribuições foram feitas por Steiner, Laundries e Execuflora. A pressão do consumidor sobre a indústria moveleira teve efeitos sobre a Masterguard. Os cortes corporativos criaram desafios para todas as operações. Serviços empacotados para oferecer uma oferta única continuaram sendo uma área de foco. A recém-adquirida RoyalServe Hygiene e a Sanicorp apresentaram expectativas. G. Fox abriu operações em Botswana, Suazilândia, Zâmbia e Zimbábue. Pureacuteaursquos resultados foram decepcionantes. Comodidades do Hotel teve um ano melhor. Serviços alcançou um crescimento substancial após a integração da Mvelaserve. Esta aquisição acrescentou serviços complementares, possibilitando benefícios de sinergia. TMS Industrial Cleaning, TFMC e Protea Coin guardando e reação unidades executado excepcionalmente bem. Aumentos da taxa de trabalho excederam a inflação, contribuindo para pressões de margem. A aquisição da TFMC permitiu a entrada energética no mercado de gestão de instalações. A massa crítica foi alcançada no cluster de segurança, enquanto a integração da Royalserve Cleaning e Prestige criou uma das maiores empresas de limpeza da South Africarsquos. A RoyalMnandi posicionou-nos como um interveniente no sector da restauração, enquanto a Velocity ea SA Water alargaram a oferta do sector público nas áreas de infra-estrutura rodoviária e purificação de água. Viagens e Aviação tiveram bom desempenho em um ambiente desafiador. A BidTravel foi afetada pela concorrência feroz e pela negociação. Os Serviços BidAir apresentaram excelentes resultados em função do aumento do volume de passageiros, do crescimento do volume internacional nos salões e da maior receita de carga. Budget Rent a Car aumentou os lucros em um mercado altamente competitivo e aumentou a receita diária e os dias de aluguel. Budget Rent a Car Namíbia adquirido da Bidvest Namíbia realizada para a expectativa. A entrada em viagens de lazer foi alcançada após o lançamento do portal de viagens on-line, Webjet. Inovação e tecnologia O aumento do investimento em tecnologia demonstra o comprometimento estratégico do managementrsquos com a constante inovação e alinhamento de iniciativas de negócios e tecnologia. Para isso, a Bidvest formou recentemente um IT Forum que está posicionado para liderar a inovação no espaço de TI e gerenciar o risco associado às pessoas, tecnologia e informação, bem como o custo de conformidade. O investimento em novos sistemas para oferecer poupanças e eficiências está em curso, mas uma visão mais ampla também é evidente. Em muitos casos, já não apenas entregamos o produto ou serviço. Também fazemos uso de tecnologias de software para fortalecer nosso relacionamento com os clientes. Na maioria das indústrias não só de alta tecnologia está ficando claro que o jogador que possui o software é dono do cliente. Não é de surpreender, então, que nossos negócios cada vez mais implantar inovação de sistemas para agregar valor. Bidvest Bank foi recentemente selecionado pela Vodacom por causa de seus sistemas avançados, como a plataforma bancária para o telefone celular companysquos m-pesa serviço de transferência de dinheiro. Nossa capacidade de oferecer suporte à impressão tradicional com e-solutions cria vantagem competitiva para a Paperplus. Nós usamos ferramentas on-line para vender artigos de papelaria e muitos outros produtos. O marketing on-line e as mídias sociais são parte integrante do nosso negócio de varejo de veículos. MyMarket é uma solução bem estabelecida de compras de empresa para empresa. Nossa compra e personalização de Webjet coloca-nos na vanguarda das soluções de viagens digitais. Wersquove entrou no setor médico na parte traseira de avanços emocionantes na tecnologia da imagem latente. Uma expansão liderada pela tecnologia pode no futuro conseguir uma tração mais rápida do que o crescimento orgânico. Nossa intenção é conseguir uma integração mais próxima com os sistemas back-end de nossos clientes e desenvolver soluções exclusivas que nos ajudem a tornar-se o parceiro de serviços e suporte de escolha. Bidvest Office através de seu cluster de tecnologia já embarcou nesta jornada. Mais e mais empresas dentro Bidvest África do Sul estão construindo as capacidades para levá-los para baixo a mesma estrada. Nós somos um localizador de soluções de tecnologia-driven em muitos setores. Cada divisão desenvolveu ou está desenvolvendo uma opção digital para complementar os métodos tradicionais de entregar nossos produtos e serviços aos clientes. Uma expansão liderada por tecnologia pode no futuro conseguir uma tração mais rápida do que o crescimento orgânico em algumas áreas do nosso negócio. Continuaremos a ser um grande gerador de empregos. Mas nos próximos anos, mais e mais desses empregos serão altamente qualificados e relacionados com a nova tecnologia. Expansão em África Outra oportunidade de crescimento é oferecida pela África, embora não tenhamos planos para uma abordagem ldquoBig Bangrdquo. A oportunidade africana é muitas vezes falada como se a África fosse um país. A África é composta por muitos países em que as oportunidades são pequenas e específicas do nicho. A Bidvest South Africa é ideal para a identificação e busca de oportunidades individuais em mercados fragmentados. Reunimos inúmeras empresas, cada uma gerida por gerentes empresariais que estão perto de suas respectivas indústrias. Estes gestores estão cada vez mais focados em África e irão examinar de perto todas as oportunidades de crescimento transfronteiras. Nossa estratégia de longo prazo exige expansão para a África, mas uma abordagem passo-a-passo é preferida, com o ímpeto vindo de nossas divisões. Desenvolvimento da gestão O crescimento sustentável depende em grande medida da qualidade da nossa liderança. O investimento no desenvolvimento da liderança é, portanto, fundamental, com especial atenção para a criação de um generoso pipeline de líderes negros. A gerência intermediária continua a ser a camada de alimentação para cargos seniores no Grupo. Em 2014, 62 dos cargos de gerência média foram ocupados por negros. À medida que os papéis da gerência sênior se tornam disponíveis, aqueles gerentes médios que passaram por vários programas de desenvolvimento e mentoria são nomeados para essas posições. No ano passado, 46 dos cargos de alta administração foram preenchidos por candidatos negros. Para apoiar o constante desenvolvimento das nossas populações, o nosso orçamento de formação, excluindo bolsas de estudo, continua a aumentar e em 2014 atingiu R179,7 milhões (2013: R139,6 milhões). Empowerment Post a separação do Grouprsquos long time consórcio BEE, Dinatla Investment Holdings, Bidvest embarcou em um exercício para estabelecer o nível de participação acionária negro detido pelo público. A avaliação resultou em 63,42 participação negativa na propriedade e 59,96 na posse negativa de direitos de voto. A melhoria contínua é evidenciada pela medição do scorecard. O Grupo cumpriu ou ultrapassou metas em vários elementos do scorecard e realizou significativas carreiras no elemento de aquisição preferencial, atingindo bem acima do objectivo de 70. Os Códigos de Boas Práticas emitem no B-BBEE podem ter um impacto material no status atual de capacitação de muitos de nossos negócios. Isto não é exclusivo do Grupo Bidvest de empresas, mas sim um desafio enfrentado por todas as empresas na África do Sul. Os objectivos do Plano Nacional de Crescimento e Desenvolvimento são plenamente apoiados. Contudo, isto exige algumas mudanças drásticas nas práticas actuais e a adopção de novas iniciativas para satisfazer os requisitos dos códigos alterados. O aumento requerido no desenvolvimento de competências para 6% da folha de pagamento é comercialmente excessivo, no entanto, somos encorajados pelo maior reconhecimento dado ao desenvolvimento e absorção de desempregados anteriormente pessoas desfavorecidas através de aprendizagens e aprendizagens. A identificação e implementação de programas de desenvolvimento de fornecedores adequados está em andamento e continuará a ser um dos principais focos. O maior desafio que enfrentamos é o fornecimento de fornecedores adequados que tenham a capacidade de atender os muitos requisitos complexos de produtos e serviços do Grupo. Por conseguinte, é nosso objectivo encontrar parceiros com os quais possamos trabalhar para desenvolver essa capacidade a médio e longo prazo. Muitos clientes estão desenvolvendo sistemas sofisticados para decidir o nível de transformação do fornecedor. Eles já não tomam a certificação de capacitação pelo seu valor nominal, mas detalham para testar o ritmo de transformação, quanto tempo tem sido uma prioridade e a extensão das iniciativas de empoderamento. Congratulamo-nos com desenvolvimentos como este. Nossa visão sempre foi que a transformação é mais do que um jogo de números. O esforço deve ser sincero, transparente e abordar todas as áreas relevantes da organização. Reconhecemos que as alterações aos Códigos de Boas Práticas no B-BBEE trarão alguns desafios, mas também oportunidades que nunca tivemos anteriormente. É nossa intenção continuar no caminho de uma transformação significativa usando os Códigos de Boas Práticas como nosso roadmap. Bidvest South Africa As pessoas são nosso principal ativo. O que vendemos é sua experiência e sua capacidade de agregar valor. Lindsay Ralphs Diretor Executivo, Bidvest África do Sul O desempenho geral foi satisfatório, com alguns bolsões de excelência em um período extremamente desafiador, não apenas para nossas divisões, mas para a África do Sul como um todo. A economia nacional lutou para proporcionar um crescimento significativo e vários setores enfrentaram uma forte pressão. Mesmo assim, a Bidvest África do Sul aumentou o volume de negócios para R87,4 bilhões (2014: R80,0 bilhões), enquanto o lucro comercial subiu para R $ 5,1 bilhões (2014: R $ 4,9 bilhões). Tanto o volume de negócios como o lucro atingiram recordes, resultado tanto do crescimento orgânico como do crescimento aquisitivo. ROFE caiu para 42,5 (2014: 49,4). Continuámos a investir no nosso pessoal, com investimentos em formação, incluindo bolsas de estudo e bolsas, entre 24,0 e R507,3 milhões (2014: R381,3 milhões). Numa época em que os cortes de empregos eram frequentes em muitas indústrias, fizemos tudo o que podíamos para crescer ou salvar empregos e nosso número de funcionários caiu ligeiramente através de contratos que terminaram. Embora o pessoal variou em linha com as flutuações do contrato, não nos empenhamos em reduções significativas. Foram obtidos resultados excepcionais de Elétrica, Industrial, Paperplus, Aluguel e Produtos e Serviços. Eles não são nossas maiores divisões, mas sua flexibilidade lhes permite buscar rapidamente oportunidades. Bidvest continuará a apoiar e conduzir a agenda de transformação tão agressivamente como temos no passado. Melhorar nossa posição de B-BBEE como um grupo é demonstrado nas melhorias continuadas nos últimos anos. O Grupo Bidvest obteve o status de Nível 2 (2014: Nível 3) no recente processo de verificação do B-BBEE. Sucesso contra as probabilidades Indústrias como construção, fabricação e mineração experimentaram tempos extremamente difíceis. Os números da estatística da África do Sul para o trimestre de junho mostram uma contração trimestre a trimestre de 6,3 por fabricação e 6,8 por mineração, ainda divisões como elétrica e industrial ainda conseguiu crescimento. Não somos um único negócio centralizado. Temos muitas partes móveis. Dentro de cada divisão, várias empresas independentes centram-se em grupos específicos de clientes. Essas operações são lideradas por gerentes práticos que permanecem próximos aos desenvolvimentos. Temos foco operacional intenso. O que não temos é uma burocracia. Nosso pessoal é pessoalmente responsável por contratos, relacionamentos e resultados. Nós somos ágeis e responsivos. Em tempos difíceis, os clientes procuram provedores de serviços que oferecem soluções que atendam às suas necessidades, que não perdem tempo e que fazem o trabalho. Esta capacidade de cortar o frills e entregar é um diferencial chave em todas as equipes em Bidvest África do Sul. O ambiente B-BBEE mudou muito significativamente. Essa mudança é exacerbada pelas opiniões divergentes no setor público sobre como alcançar esses objetivos. Outras complexidades são apresentadas pelos pedidos adicionais de várias partes interessadas, na tentativa de satisfazer os seus próprios requisitos B-BBEE e objetivos comerciais. Estes requisitos variam e, por vezes, estão fora do âmbito dos Códigos de Boas Práticas no B-BBEE. Isso, no entanto, não impedirá Bidvest de continuar seu caminho de transformação e faremos isso de uma maneira social, ética e comercialmente viável. Agradeço a todos os nossos colaboradores pela sua contribuição num ano difícil. O balanço reflete níveis aceitáveis de desempenho global. Balanços nunca itemise o esforço individual e dogged orgulho no desempenho que são necessários para o crescimento em uma economia em grande parte estagnada. Saúdo o nosso povo pelo seu trabalho árduo. As pessoas são o nosso principal trunfo. O que vendemos é sua experiência e sua capacidade de agregar valor. Estamos orgulhosos do nosso povo. Eles muitas vezes trabalham em serviços bastante básicos que não desfrutar de um alto perfil. Nossos povos sentem também o orgulho na equipe total como showcased pelo passeio anual da unidade de Bidvest. Esta caminhada de caridade de 10 quilômetros é um dos maiores eventos de participação em massa da África do Sul e ocorre simultaneamente em Joanesburgo, Cidade do Cabo, Durban e Port Elizabeth. No último evento, as inscrições de funcionários e convidados totalizaram 64 mil, permitindo um grande apoio às instituições de caridade designadas. O desempenho foi sustentado por ganhos de conta em um ambiente altamente competitivo, melhorias de market share e aquisições. Várias aquisições foram concluídas. Também nos beneficiamos do efeito de 12 meses da transação Mvelaserve concluída em outubro de 2013. A alta queda acentuada afetou os custos de insumos e teve grande impacto nos níveis de preços em uma divisão, como a Automotive. Fontes de alimentação incertas afetaram todas as divisões, enquanto as medidas para mitigar esses efeitos aumentaram as pressões de custos. Nosso desempenho ambiental é uma área de foco chave. Existe um comitê de sustentabilidade em cada divisão mandatada para conduzir boas práticas ambientais. O desempenho da sustentabilidade é relatado ao nível da diretoria dentro de cada divisão e ao conselho do grupo Bidvest. A responsabilidade da administração a nível local e de divisão ajuda a garantir melhorias na sustentabilidade, ao mesmo tempo em que proporciona economia nos custos de combustível e serviços públicos. Emissões diretas de GEE Emissões diretas Escopo 1: Maiores contribuintes: Serviços Bidvest 54 040 (toneladas de CO 2) Bidvest Locação e Produtos 45 563 (toneladas de CO 2) Bidvest Frete 25 934 (toneladas de CO 2) Produtos e serviços Desenvolvimento de produtos e serviços Ocorre continuamente em todas as operações. Isso pode ser tático e oportunista, envolvendo novas introduções de produtos e extensão de alcance. A inovação estratégica também é evidente. Atuamos no ambiente de negociação, serviços e distribuição. Estas são indústrias bem estabelecidas e muitos dos nossos negócios são bastante maduros. No entanto, as empresas maduras não são empresas estagnadas, pelo menos, eles não estão na Bidvest. Para sobreviver e prosperar é necessário ter uma abordagem dinâmica para a indústria. Como as atividades tradicionais estão ameaçadas, a reinvenção torna-se essencial. Este processo é visto claramente em um negócio como Paperplus. Seus volumes de impressão tradicionais estão sendo corroídos, mas novas ofertas digitais são constantemente exploradas. O produto de registro de eleitores Paperplus exportado para a Tanzânia é bio-métrica e digitalmente baseado. Anos atrás, os papéis de registro teriam sido impressos e arquivados, agora os dados são gravados e armazenados digitalmente. Reimaginar a indústria também é evidente em outras divisões. Por exemplo, Automotive está reinventando o marketing do carro através de inovações como o showroom virtual. Em outras ocasiões, novos conceitos ampliam uma franquia previamente estreita, um processo que revitalizou a Execuflora e está atualmente em andamento nos Serviços Financeiros. O reequilíbrio também ocorre no ambiente do Office. Papelaria volumes stall, mas a tecnologia de escritório de uma marca como Konica Minolta atinge um crescimento dinâmico. Aquisição Uma transação significativa foi concluída no final do período em que a cadeia de suprimentos e acessórios para banheiro da Plumblink foi adquirida por R430 milhões. No início do nosso novo ano, começou a trabalhar a integração da Plumblinks na Industrial. A gestão mantém-se, a continuidade é assegurada e espera-se uma rápida consolidação. A aquisição leva Industrial para um novo, mas complementar, segmento de mercado de encanamento fornecimentos contratante. Até certo ponto, este setor é resistente à recessão como reparos de encanamento por profissionais raramente constituem gastos discricionários. Uma alienação significativa ocorreu a nossa venda dos ativos da Protea Coin no negócio de trânsito. Mudança estrutural Uma divisão de Serviços muito expandida foi criada no início de 2015, consolidando Viagens e Aviação e Locação e Produtos em Serviços. Ao mesmo tempo, Car Rental saiu de viagens e se mudou para Automotive enquanto G. Fox foi integrado em Industrial. A estrutura Super Services cria uma base abrangente para expansão em serviços agrupados. Tradicionalmente, a nossa antiga divisão de Serviços Bidvest tinha uma forte oferta de serviços suaves cobrindo higiene, limpeza, lavanderia, segurança e plantas de interior. Em contraste, as operações que adquirimos durante a transação Mvelaserve tiveram um forte serviço de suporte técnico, gerenciamento de call center, gerenciamento de dados incluindo relatórios inteligentes e serviços de manutenção de infra-estrutura. A divisão de Serviços ampliada oferece talvez a mais abrangente gama de serviços de soft e hard no mercado de outsourcing corporativo da África do Sul, permitindo a busca energética de serviços empacotados e oportunidades de gerenciamento de instalações. A estratégia será liderada pela Total Facilities Management Company agora rebranded Bidvest Facilities Management. Os fundamentos económicos futuros continuam a ser uma preocupação, mas estamos bem posicionados para o crescimento futuro. Em tempos difíceis, nossos clientes corporativos esperam soluções e economias econômicas. Nossa oferta one-stop em inúmeras áreas de serviço aborda essa necessidade. Nossas equipes estão bem motivadas e flexíveis, capazes de responder a novas oportunidades à medida que surgem. Nosso investimento em pessoas e tecnologia tem sido mantido através de ciclos de mercado, criando vantagem competitiva em muitos setores da economia. O progresso foi mantido em 2015, dando-nos a confiança necessária para buscar e assegurar um crescimento renovado em 2016. Os códigos de boas práticas alterados publicados no B-BBEE introduziram novos e mais rigorosos critérios de medição. Nossos negócios continuam trabalhando na identificação de lacunas e estratégias de melhoria em um esforço para responder adequadamente a esses novos requisitos. Bidvest further supports the small business development strategies embodied in programmes such as the recently launched black industrialist programme of the Department of Trade and Industry. Bidvest has expressed interest in partnering with government in strategic programmes of this nature and is confident that our combined efforts and resources will achieve much greater results. Our people and their pride in performance give us our competitive advantage. Technical training is often provided via dedicated training centres and management training is driven by the McCarthy Multiplier Development Programme (aimed at branch manager level). A major disappointment was that due to ongoing rationalisation, jobs were again lost. Staff numbers fell to 5 551, down from 5 703 in 2014 and 5 831 in 2013. Communication channels include newsletters and anonymous feedback forms to red-flag employee concerns. Other mechanisms are regular meetings, monthly staff meetings and CEO messages via cell-phones, videos and blogs. Engagement with manufacturers and industry bodies is continuous. Customer satisfaction surveys are regularly conducted. The most recent confirmed a sustained improvement in service levels. Customer focus is supported by our Customer Centricity Programme, a mechanism for gathering feedback, encouraging service excellence and ensuring exceptional teams are recognised. In a declining new vehicle market and a rising interest rate environment, performance was generally satisfactory. Revenue rose 3,6 to R22,7 billion (2014: R21,9 billion) while trading profit eased 1,5 higher to R627,1 million (2014: R618,0 million). At 2,7, the return on sales was acceptable. Consumers and disposable income remained under pressure. However, strong performances were evident at our Ford, Land Rover and Mercedes-Benz dealerships. Collaboration with motor manufacturers improved considerably. The strength of the partnership was reflected in the number of dealer of the year awards collected across our business. In a weak new vehicle market, teams achieved a measure of growth by stepping up their efforts in the after-sales and used vehicle sectors, and 52 699 pre-owned units were sold (2014: 60 606). Eradicating losses across all businesses remains a crucial goal. Unfortunately, this was not achieved, though the number of lossmakers was radically cut. Rationalisation continued, but without branch closures. Maintaining consistent improvements in working capital management remains a challenge, largely attributable to product push by vehicle manufacturers in a weak market. Another challenge related to rand weakness. The effect is to push up showroom prices at a time when affordability is critical. Vehicle replacement cycles are also being extended, a development confirmed by the launch of 84-month vehicle financing. Products and services After year-end, vehicle rental operations returned to the Bidvest Automotive fold. Historically, the Budget vehicle rental licence was held by McCarthy, but after the acquisition by Bidvest these operations became part of Bidvest Travel and Aviation. When the Budget licence expired at the end of 2014, Bidvest Car Rental was launched to fill the void. A new brand identity and positioning (because every minute counts) have been created. A first in South Africa and a global first in the used car space was notched up with the launch of MIC, our mobile virtual showroom. The trailer-mounted unit replicates the consumers showroom experience. Within the virtual space, users can call up images and graphics of all new vehicles available in a specific geographic area while an inventory of 4 600 used vehicles can be consulted. Early indications are that the unit excites buyer interest and bolsters sales volumes in both the new and used car markets. McCarthy Call-a-Car was reinvigorated. This platform pioneered online car marketing in South Africa. It has been enriched with additional functionality. Users can now transact with as well as view vehicles of interest. Another interactive tool McCarthy Caf was also introduced. These interactive screens with integrated vehicle search features are deployed in reception areas and customer reception areas. Several internal systems were brought in. A new cell-phone based stock-taking tool verifies vehicle inventory while capturing both VIN numbers and licence registration details, combating fraud while enhancing operational efficiency. New sales aids were also introduced. The Audi dealership in Durban was relocated to new premises, as was the Centurion MazdaJeepDodge dealership. Despite the soft market, manufacturers maintained a steady stream of new launches. New introductions included the Mercedes-AMG GT and new V-class, the Opel Corsa Sport, the Kia Grand Sedona and the Lexus Sport coup. All dealerships drain motor oil and store it for collection. Teams are also trained to recover and separate other items for recycling, primarily old oil filters, oily rags, anti-freeze and plastics. The Mercedes-Benz Lifestyle centre Menlyn is piloting a more wide-ranging waste recycling project in partnership with Greensolution by Pandae. In the first nine months, 13 tonnes of waste (excluding oil) was recycled. All manufacturers set high environmental standards for franchises. Our dealerships are fully compliant. Uncertain power supplies have necessitated substantial investment in generator capacity. Back-up generators are now in place at all major dealerships. Our philosophy is that the customer comes first. Sales staff have demonstrated their ability to assist sales prospects when the showroom lights go out. The critical test is in the workshops where dependable power is essential as vehicles must be ready for customers at the specified time. Generator running costs also add to the cost-base. Despite these frustrations, service standards were maintained. Acceptable results as our staff did well to combat continued pressure on discretionary spending, currency impacts and intense competition from retailer own brands. Lindsay Ralphs Chief executive, Bidvest South Afric Trading conditions are expected to remain challenging for some time. However, we will seek a return to revenue and profit growth, and will continue to compete strongly to maintain and grow our market share. Our investment in our portfolio of brands remains a focus while ensuring the brand offering is strongly communicated in-store to the consumer. The pursuit of efficiencies and savings will continue with the aim of maintaining ROFE levels. Further growth into Africa will be energetically pursued. We also plan to expand our go-to-market model to cover more categories. This approach to market will significantly cut the time taken to get stock into store. Distribution efficiency will be leveraged to capture greater market share. Bidvest synergies will be utilised, enabling us to explore local and international supply efficiencies. New and alternative channels to market will be investigated with a view to securing continued growth. Bidvest Consumer Products remains alert for acquisition opportunities. In a competitive consumer market the challenge is to provide responsive, reliable and time-efficient service to retailers and stockists. Quality, well-trained and highly motivated personnel are central to this effort. Subsequently, staff development is a business imperative. Our training investment continues to rise and in 2015 reached R1,4 million (2014: R0,6 million). Currently, 28 staff are on learnerships. Transformation is ongoing and significant improvements in our empowerment profile were confirmed during the year when the business achieved a level 3 rating. An innovative approach is taken to promote employee heath and satisfaction, including staff wellness days. These are supported by all staff. Our people take pride in their contribution to the community and 0,7 of trading profit is channelled into corporate social investment. Robust communication channels are maintained. Management has an open-door policy, staff surveys are regularly conducted and round-table forums are used to promote two-way discussion around pertinent matters. Consumer Products faced a difficult trading environment as consumers remained under pressure while exchange rate volatility compounded the business challenge. Revenue declined by 7,2 to R1,2 billion (2014: R1,3 billion). Normalised trading profit fell to R78,9 million (2014: R102,1 million). Trading conditions were characterised by strong competition from both competitors and house brands. Funds employed increased to R315,9 million (2014: R247,4 million) and ROFE dropped to 28,0 (2014: 38,5). Margin pressure intensified and strict expense controls were implemented. The achievement of continued efficiencies is an area of management focus. Exports into Sub-Saharan Africa and the Indian Ocean Islands, as a result of economic conditions, remain flat year on year. Manufacturing operations recorded a loss for the year due to labour unrest and economic volatility. Products and services Our product offering is supported by a well-balanced, high-quality brand bouquet. The major brand names include Russell Hobbs, George Foreman, Pineware, Salton, Tedelex, Empisal, Aerial King, Bell and Hoover. New products, features and technologies were introduced across several ranges during the year. New steam irons, food steamers, food mixers and electronic cookers were among the successful introductions. In September 2014, we acquired several new brands, including DigiTech, iDance and Unimounts, creating growth opportunities across new and existing categories. The Russell Hobbs royalty branded range of white goods was expanded significantly and successfully. Despite the weak consumer market, successful promotions were launched involving the Russell Hobbs, Salton and Pineware brands. Our direct delivery shipments to some African customers continued to deliver the expected efficiencies. This approach enables shipments to be delivered directly from suppliers and manufacturers to retail customers across Africa. Transport costs are contained while South African customs duties are not applicable. This shortens the time from order placement to fulfilment. To support the divisions development strategy, Aerial King has established an installer training facility. The duration of the courses varies from one to five days. The programme is targeted at start-up entrepreneurs and industry members looking to acquire new skills. The strategy to grow the Aerial King brand gained traction in line with the vision of turning Aerial King into the market leader in Africa for TV satellite solutions. Aerial King has successfully re-established itself as a key player in this category. Our brands are market leaders, with significant market share. We invest continually in systems to ensure efficient distribution and entrench market leadership through energetic sales and promotion campaigns. We also maintain a prudent mix of proprietary brands, joint ventures with brand principals and licensed international brands. For the second successive year, Russell Hobbs conducted a concerted sales drive. This year the effort was spearheaded by the launch of an industry-leading product. Initial consumer and industry response to the new product has been excellent. A reinvigorated and revamped Pineware promotion was run in collaboration with specific trade partners and achieved unprecedented results. The format will be rolled out to other trade partners going forward. Salton launched a major winter sales drive across all retailers nationwide. The in-store promotions generated considerable excitement. Online retailers account for only a small percentage of sales to South African consumers. However, they are experiencing very high growth. The risk of consumers buying down in tough economic conditions is addressed by strong brand coverage of all consumer segments, backed by our good, better, best strategy. When the upper end of the market comes under pressure, volumes typically increase across product ranges serving the middle and lower end of the market. As importers of major international brands, we face the risk of currency volatility. This challenge heightened during the review period as the rand lost ground against major trading currencies. The issue is addressed by taking forward cover and close monitoring of currency markets to determine the optimum cover at the right time and the right price. In common with all representatives of major brands, we face the risk of losing a brand principal. This risk has been successfully managed over many years. Credit extension is a risk area for all trading businesses. Our debtors management is rigorous. A quality customer mix also mitigates risk 70 of our customers are JSE-listed groups. Competitor risk is acknowledged. The consumer products market is intensively competitive. New entrants to the market can sharpen the competitive challenge. The risk is addressed by strong focus on continually promoting our brands, cost management and the pursuit of efficiencies. An outstanding performance, especially as the embattled construction sector is an important driver of demand. Customer service improvements and product innovation helped secure market share gains. Bolt on acquisitions such as RAD Phambile and Lighting Structures were successfully integrated. Lindsay Ralphs Chief executive, Bidvest South Africa Despite low construction activity which continues to be a challenge for this division, trading profit grew to R305 million. Bolt-on acquisitions were bedded in well with continued growth by own brands. Investment in staff development continues to rise and we are pleased to report that the two small acquisitions in this division meant that job numbers remained stable. Stock-holding was cut in a bid to further improve working capital management. While copper prices collapsed, cable procurement was well managed. Bidvest Electricals regional footprint was expanded when Voltex opened in Botswana. Performance in 2016 will be driven by the quest for double-digit revenue growth while defending our margins. Organic growth in a contracting market remains difficult. Opportunities for acquisitive growth will therefore be scrutinised. However, any deterioration in the industrial relations climate or continued neglect of infrastructure investment could impact growth. In the context of difficult trading conditions, highly satisfactory performance was recorded. Revenue rose 9,4 to R5,2 billion (2014: R4,8 billion) while profit moved 15,4 higher to R305,1 million (2014: R261,3 million). Two small acquisitions were finalised. The businesses are highly specialised. Growth was therefore achieved without undue reliance on new acquisitions. ROFE reached 20,1, pleasing for a business largely focused on wholesale and contractor sales. Working capital management received focused attention. From December until year-end a R53 million reduction in stock-holding was achieved. Management of debtors remains a priority. Collection discipline was well maintained and the incidence of bad debt well controlled. The depressed state of the construction, property, mining and manufacturing sectors was the major disappointment, a situation exacerbated by low infrastructure investment. Pressures were compounded by steel industry retrenchments and business failures in sub-contracting. Global market risk including the collapse of copper and steel prices creates a challenge. Our teams have successfully addressed these issues for many years. Prudent buying in the copper market is essential, while lost volumes in the steel and other industries are mitigated by diversification of the customer-base. Faced by a construction industry in crisis, teams sought new avenues for growth and retail operations had a good year. Electri City businesses acquired in 2014 were slow to gain traction as a result of low demand from mining customers in Kuruman, Kathu and Postmasburg. Consolidation on strong regional hubs proved successful. Our national procurement committee broadened its scope. As a result, all products purchased by Bidvest Electrical conform to SABS standards or their European equivalents. Our reputation for ethical sourcing was reinforced by membership of SAFEhouse, an initiative dedicated to the supply of quality products and the avoidance of sub-standard items that might endanger people and property. Reputation is critical in a sector facing huge competitive pressures with resultant temptation to cut corners as a means of winning contracts at keen prices. Inverter or generator back-up is in place at all operations of significant size. Back-up and emergency lighting has also been installed. As a trading business, we are not as vulnerable to power outages as large-scale manufacturing companies, but energy efficiency awareness is part of our DNA. People are a key asset in a depressed sector, aggravated by industrial disputes and low levels of investment by government, mining companies and others. A cohesive, highly skilled team is essential if efficiencies are to be realised and market share gains achieved. Staff are constantly engaged by our V-Connect intranet service launched in the first quarter. It encourages our people to comment on planned initiatives, make suggestions or complaints and raise issues. The new service was well received. Job creation remains a core objective and in 2015 two small bolt-on acquisitions helped us increase the staff complement. In view of the depressed state of the construction industry, mining and manufacturing, the focus increasingly falls on avoidance of job losses. Staff turnover fell below 10. Staff also have access to an internal hotline to report any irregular or unethical activity. Trade union engagement is ongoing as strike action remains a risk. National strike action early in the period affected several businesses. On the return to work, five staff members faced disciplinary action relating to their conduct during the strike. They were subsequently dismissed. Customer communication is constant face to face and via SMS, email, the internet, international visits and interaction at industry events. Contractors require support and credit, but financial discipline is critical. Balance is achieved through close understanding of the project market and each contractors business. Credit risk has become crucial. We respond by staying close to customers and the project market while having recourse to credit guarantee and insurance. Similarly, suppliers seek volume growth, but inventory management is vital in difficult trading conditions. Closeness to the market and continual supplier interaction help to manage the risks of under or over-supply. Products and services A key objective is maintenance of our positioning as a leading national distributor of a comprehensive range of electrical products and cable. While supplying extensive product ranges, we work as a partner of electrical contractors, developers and customer groups such as the mines, corporates and SMEs. Timely identification of new product opportunities is essential. As projected, LED growth continued and Solid State Power embarked on the fourth phase of a major LED retrofit installation programme for a parastatal. Solid State is also positioned to satisfy growing demand for solar-powered water heaters. The Voltex MVLV venture made continued progress in the market for electrical panels, transformers and generators. Cable remains a core product. Early in the third quarter, copper prices collapsed, but astute buying by our cable companies ensured supply stability at appropriate price levels. Growth of our own brands is a strategic objective. Acquisition of Lighting Structures, a high-mast lighting specialist, enables us to complement the offerings of Voltex Smart Solutions in the market for street poles, street lights and LED solutions. Phambili, a branded goods agency, was acquired in the first half and achieved expected growth. It specialises in the connection sector of the electrical market. It has branches in Johannesburg, Cape Town and Durban, but collaboration with Voltex substantially widens its reach. Demand for energy efficiency and accurate monitoring prompted the launch of a new joint venture, Envirotel, a specialist in the development of energy management software and intelligent hardware linked to remote billing systems. The offering is targeted at parastatals, municipalities, property developers and housing estates. Growth opportunities were identified in power factor correction. These systems optimise power transmission efficiency, correct faults, prevent spikes and minimise damage to electronics. Growing demand is expected for technology such as this as power tariffs rise. Voltex opened a Botswana branch in May 2015, a platform from which to pursue growth potential in the countrys mining industry. Operational efficiency requires sensitive environmental practice. No targets are set for energy savings and reduced consumption of materials, but all businesses are strongly encouraged to seek efficiencies. Light sensors are fitted at head office and some other operations. Office and showroom lighting is used sparingly. Traditional lighting is being replaced by LED systems. Our teams collect and arrange for the recycling of newspapers and ink cartridges. We also collect old fluorescent lighting tubes and ensure they are crushed and disposed of in an environmentally friendly manner. Performance was impacted by dramatically lower equity values. Even so, satisfactory results were achieved while good progress was made with strategic efforts to widen the franchise. The acquisition of Compendium Insurance Brokers and the recent award of leasing contracts positions the business for future growth. Lindsay Ralphs Chief executive, Bidvest South Africa In a highly competitive market, Financial Services put in a satisfactory performance, with trading profit for the core business 8 up on prior year at R495,8 million (2014: R459,1 million). There was a strong operational performance by the insurance business and the acquisition of Compendium Insurance Group bedded in well, delivering gains ahead of budget. In addition, the division reported the first growth in PBT in three years for the banking business, and the Financial Services team is to be congratulated on its continued hard work. Non-core investment income for the division was negatively impacted by movements in the equity market, with the equity portfolio growing by R27,1 million this year compared to R157,5 million in the prior year. As a result, total trading profit for the division was 15 down on the prior year at R527,6 million (2014: R617,7 million). There is a strong and growing balance sheet wider franchise at both the banking and insurance businesses and the strategic alliance banking strategy is geared to deliver much anticipated gains. The banks credit quality remains good, with no significant write-downs. Bidvest Financial Services expects economic conditions to remain challenging while the trend to regulatory complexity will continue. The bank expects its alliance strategy and new product introductions to drive continued growth. The 12-month effect of the new contract with a major state-owned entity will prove beneficial, while the tender success for two major fuel contracts should boost volumes. Bidvest Insurance will unlock further Compendium synergies while driving further cooperation with independent brokers. The underwriting of new commercial and comprehensive insurance products is also expected to generate new income streams. Further travel insurance growth is anticipated and direct business is expected to increase. The division remains strongly capitalised and highly cash generative. Acquisition opportunities will be explored. Personal assistance from highly qualified and motivated personnel is a source of competitive advantage at both our businesses. In a banking sector heavily focused on efficiencies delivered by impersonal systems, our commitment to personal service is a strong differentiator. We promise business banking customers personal service from one point of contact without reliance on call centres a promise competitors find difficult to match. The bank continues to make substantial investments in information technology in the form of technical skills, infrastructure and systems. Technology such as our new planned EVO point-of-sale system will be supported by trained personnel and one-on-one contact. EVO will begin to roll out to all branches in April 2016. The system creates a single view of every customer, enabling proactive service. Staff satisfaction surveys are regularly conducted. The most recent confirmed that the overwhelming majority of staff feel a sense of loyalty and commitment to the bank. The bank scores highly for fair and equal treatment, honest communication, efficient decision making, provision of systems that enable good customer service and the communication of bank strategy. Customer satisfaction is also high. The last bank survey put the satisfaction level at 92, while the net promoter score was 77 (a way of measuring the percentage of customers who would recommend the bank). Recruitment of quality people was stepped up in 2015 and overall staff numbers rose from 1 201 to 1 360. Jobs growth was achieved despite the closure of the Master Currency branch at OR Tambo Airport. The office was shut down without the need for retrenchments. Retrenchments were largely avoided at our insurance business when back-office functions were outsourced. Most staff were transferred to the outsourcing company. Skills development supports the diversification of the banking and insurance franchise and overall training spend rose from R17,2 million to R18,6 million. Empowerment of black personnel remains a priority as does representation of previously disadvantaged groups at senior management level. The bank is a level 2 B-BBEE contributor. Trading profit overall decreased 14,4 to R527,6 million (2014: R616,6 million). Non-core investment income for the division was negatively impacted by movements in the equity market, with the equity portfolio growing by R27,1 million this year compared to R157,5 million in the prior year. Excluding the effect of non-core investment income, trading profit for the core business was an encouraging 8 up on prior year at R495,8 million (2014: R459,1 million). The banking contribution was R356,4 million (2014: R352,3 million). The insurance team contributed R171,2 million (2014: R264,3 million). Results include the first contribution of Compendium Insurance group (acquired in July 2014), the broking arm of Bidvest Insurance. The proliferation of regulatory requirements across all financial services added to costs while consuming a growing amount of management time. Transactional Banking income grew, while encouraging progress was made with the strategy of widening the banking franchise through alliances with companies offering complementary services. Alliance partners include Vodacom, Old Mutual, CashKow, DrawCard, Tower Trade group and 1st Data. Revenue in the Product and Alliance Banking channel rose 13,0. Fleet and Asset Finance volumes remained buoyant, with top-line growth of 6,8. Though the Transnet contract continues to wind down, this state-owned enterprise (SOE) remains a significant contributor. The fleet team also won a major full-maintenance leasing contract with another SOE and by year-end were finalising two additional substantial leasing contracts. Credit impairment charges totalled just R535 000. Cash on hand rose 19,2 to R2,3 billion (2014: R1,9 billion). Total advances, including leasing, rose 43,2 to R3,1 billion (2014: R2,2 billion). Deposit balances rose 32,2 to R2,8 billion (2014: R2,1 billion). Moodys, the international ratings agency, gave the bank an unchanged rating of A3P-2, with a stable outlook. Competition heightened as major banks increased their focus on non-traditional services, putting pressure on some of the specialist areas served by Bidvest Bank. Pressure on foreign exchange margins was substantial. Another challenge related to the banks partnership with M-pesa. Bidvest Bank provides its banking platform. However, volumes from this mobile banking service were below expectation. Plans to acquire Grindrod Bank were discontinued. Further acquisition opportunities continue to be explored. Pleasing operational growth was achieved at the insurance operations. The outsourcing of the back office enabled single-minded focus on new business while the Compendium acquisition added to commission income. Commercial business also grew and gross premiums rose 9,1 to R362,0 million (2014: R331,7 million). Results, however, were impacted by weak equity markets. The portfolios value showed a R130 million negative variance to last year. The portfolio grew by only R27,1 million in 2015 compared to a growth of R157,5 million in 2014. Products and services Collaboration with Old Mutual enabled the launch of a new transactional banking product with a built-in money market-linked savings component. By year-end, up to 500 customers a day were signing up for the save-as-you-spend product. At Bidvest Insurance, the stand-alone travel insurance product was rolled out successfully. Other innovations included Tyre Defender, Theft Buster, a service plan and warranty, and a funeral policy. A Bidvest Voluntary Life offering was launched in conjunction with Old Mutual. Cooperation with independent brokers was stepped up. A growing number of Bidvest products are now being sold through this channel. Call centre operations were expanded and additional outbound campaigns launched. By year-end, direct sales were approaching the levels delivered at Bidvest Automotive dealerships. Overall policy sales grew steadily, with a pleasing travel contribution. Motor insurance remained the largest contributor. Competition from motor manufacturers and specialist motor insurance providers intensified, putting pressure on motor policy volumes. Extended warranty sales were significantly affected. Our Nissan Insurance initiative was discontinued. Operations are little affected by power outages at premises where back-up generators have been installed. However, when back-up power is not available branches have had to temporarily suspend operations. Both businesses make increasing use of video and telephone conferencing to reduce travel costs. Despite continued fuel price rises, petrol spend reduced. Electricity costs rose by only 5 in the face of steep tariff increases. Another resilient performance by a team that faced collapsing commodity markets, steep declines in imports and exports and a standstill in agricultural volumes. Annuity-based business stood up well. Lindsay Ralphs Chief executive, Bidvest South Afric In a relatively tough trading environment, turnover increased by 8,4 to R29,1 billion. South African Bulk Terminals (SABT) shipped 700 000 tonnes of maize between July and September, achieving the highest monthly export rate in 10 years while an extra 500 000 tonnes of handling capacity a year enabled Bulk Connections to set a handling record of 562 000 tonnes in January. Island View Storage was successfully rebranded as Bidvest Tank Terminals (BTT) and made a solid contribution following a 5 increase in Durban tank capacity. Ships agency operations grew on acquisition of Panargo Shipping while a new ships agency branch opened in Maputo. There has also been strategic growth in vehicle handling. Our profitability growth target remains inflation plus 4, though future performance will be impacted by falling commodity demand and drought effects on agri-business. The focus will fall on diversification and better asset utilisation. For example, BPO is positioned to reinvent its break-bulk business and move to multi-purpose handling. Margin pressure will intensify and customer collaboration in the search for efficiencies will be stepped up. SABT will benefit from the 2016 completion of the upgrade to its Island View terminal (DBS). Finalisation of the Manica restructure is expected. Strategically, new truck load limits imposed in the National Road Traffic Act should prove beneficial as the intention is to foster a move back to rail. People, pride and expertise give us our unique character. Pride ensures intense focus on the skills of each area of activity. Dedication is complemented by flexibility. This was evident in a difficult second half when teams worked energetically to compensate for lost volumes. Skills development spending rose to R38,4 million (2014: R30,9 million). This includes supervisory and management skills, learnerships, graduate programmes and bursaries to make employees promotion-ready. The number of black people participating in learnerships and learning programmes rose from 370 to 381, with 48 (2014: 58) representation by black women. 180 (2014: 130) employees made use of bursaries. Development of black personnel into senior positions continues. Bidfreight Port Operations (BPO) and Bidvest Panalpina Logistics (BPL) have implemented new executive management development programmes focused on nurturing and developing talent. BPL people are developing market-specific skill sets for closer alignment with client needs. Industry-specific silos foster better marketing and sales focus. Unfortunately jobs were lost as restructuring began at Manica Africa. There were 22 retrenchments affecting South Africa, Botswana and Zimbabwe. The process will be finalised in 2016. Health and safety are key concerns. Safety training is continuous. SABT, BPO, BTT and BC run in-house clinics. A focus on employee wellness, HIVAids education, and voluntary counselling and testing. BTT conducts biological monitoring. People engagement is constant. To promote utmost regard for safety, SHERQ committees and managers meet regularly. Robust channels of communication with unions and worker representatives help keep days lost to strikes low. Contacts with customers are key and substantial investment is necessary to meet the needs of major importers and exporters. To make timely investment, it is vital to develop close understanding of customer needs. Active and ongoing engagement with suppliers ensures efficient and timely service delivery. Revenue rose 2,2 to R3,9 billion (2014: R3,8 billion). Trading profit dipped to R1 059,7 million (2014: R1 113,9 million). Innovation was a key feature of the year. Early in the year, surging volumes drove the quest for new solutions while in the second half the focus shifted to innovative responses to a steep fall in volumes. From February to June, the volumes from our coal, manganese and steel customers were the lowest ever. Falling demand for commodities also had a severe impact on Naval, our Mozambican business. Yet in the period to January, the scale of manganese exports challenged Bulk Connections (BC) to increase wharfside efficiency. Teams responded by installing a conveyor-belt system to carry manganese 480m from its south stockpile to waiting ore carriers, creating new handling records in the process. Work continued on the upgrade of SABTs DBS terminal. Need for the programme was demonstrated early in the year by the exceptional level of maize exports followed by a surge in wheat imports in the second half. Heightened activity in the second half was attributable to customer efforts to beat the imposition of a levy on wheat imports. To improve high-tide efficiency, BC teams raised the ship loader by making 1,5m high spacers and inserting them between the bogies and the bottom of the 640t structure. The ship loader was installed 50 years ago, long before the new generation of Handymax and Panamax vessels entered service. The loader can now comfortably reach over the hatches of mega-size vessels previously impossible at high tide. BPO implemented a new ERP system and established a 247 control room, essential building blocks as BPO moves toward sophisticated cargo management capabilities. New capital investment totalled R323,9 million (2014: R324,9 million). Products and services Pressure on consumers hurt imports while weak commodity demand hit exports. For the first time in many years, the portside capacity of several of our businesses was under-utilised. Unusual factors affected agriculture. Traditionally, maize is either in under or over-supply, creating either import or export volumes. In the second half, maize supply and maize demand were balanced, suddenly halting all our maize-related activities. Coal business also dropped off dramatically. South African Container Depots (SACD) experienced a difficult year. Volumes fell, new competitors entered an already challenging market and margins were squeezed. Import-export volumes were low in Durban and utilisation of SACDs Cape Town facilities failed to meet expectations. Three Cape Town facilities have now been consolidated and head office moved from Cape Town to Durban. Strategic constraints on rail capacity created continued challenges for our bulk businesses. A big fall in commodity prices forced exporters to seek cost efficiencies, with some switching their volumes from Durban to cheaper routes such as Richards Bay and Port Elizabeth. BPO came under pressure as steel exports plummeted and cement imports stalled following an anti-dumping duty on cement from Pakistan. A shift from break-bulk to containers also had impact, as did the lower level of wind turbine imports. BTT was impacted by lower tank utilisation, especially in the second half. The ships agency business witnessed a shift from upfront funding to growing requests for credit, heightening the need for rigorous debtors management. The focus on growth opportunities was intense and BPL won the contract to operate and manage Nissans vehicle stockyard in Rosslyn, Pretoria. Efficiency improvements have been consistently achieved since the contract began in November. To assist customers, SACD Freight installed radio frequency identification (RFID) scanning at its Durban trailer park. Handheld scanners assist trailer and cargo tracking. Digital cameras are also employed. Container packunpack photos are immediately scanned to customer accounts. In addition, SACD has moved to electronic archiving. A new, more flexible scheduling system was introduced to assist coal exporters. Water usage and carbon emissions are focus areas. Efforts to reduce impacts include ongoing employee education. BPL uses an advanced transport management system to drive tyre and fuel efficiency. Dust suppression is a priority at many operations. BC uses settling ponds to collect and re-use water. We run a 247 business. Our people are flexible and adaptable. This has enabled our businesses to cope with energy outages to date. Should there be an increase in the duration and frequency of power interruptions, the situation will be re-assessed as further investment in generators may then be necessary. Fuel usage (Megalitres) Exceptional results and the best divisional performance in terms of the percentage rise in profits. The base is relatively small, but big momentum was achieved across all aspects of the business. The acquisition of Plumblink effective July 2015 diversifies the product offering and adds to a solid base. Lindsay Ralphs Chief executive, Bidvest South Africa Bidvest Industrial had a great year with strong contributions across the division. Momentum has built up and teams will seek continued gains. Another year of growth is forecast. Customer-led innovation proved to be a huge success. Jobs were created despite the challenging economic environment. Investment in our people and capital equipment will continue. A new plant was installed at Bidvest Buffalo Tapes at year-end to drive further growth in the market for self-adhesive tape across the automotive, industrial and retail markets. Equipping our people to be the best they can be is a priority in a business that serves sectors such as clothing, retail, steel, manufacturing, construction and mining all of which have faced considerable pressure in recent years. To achieve growth in a competitive environment, investment is necessary to drive productivity gains. A key element of that strategy is investment in our people and their training. Training spend (R million) Training spend rose by 27. The main focus is on black staff development. Sustained spending on skills training over several years enables the steady development of black achievers into management posts and a growing number of black employees are advancing towards senior management. The number of black staff enrolled in learnerships and skills programmes rose from 113 to 148. The twin emphasis on skills and productivity underpinned a concerted effort to drive up volumes and by year-end pleasing jobs growth had been achieved. Investment in worker safety, wellness programmes and the workplace continued. Absenteeism remains a challenge, making it essential that we offer working conditions that encourage optimum performance. Relations with staff were generally positive. Good team spirit is the norm at local level. Challenges arise when a major union engages in a national strike. This occurred in July 2014 when metalworkers downed tools. Vulcan and Bidvest Afcom were directly affected. Opportunities also occur as businesses in many sectors appear to be investing in mechanisation and smart equipment solutions. Developing an early understanding of customer needs and future planning has become crucial to sales success for many of our operations. Enterprise development and preferential procurement come into sharp focus in the coming year. Our raw materials are currently sourced from major suppliers while Yamaha receives stock from its international principal. However, the development of new relationships with black suppliers has become a priority for us. The business achieved excellent results. Revenue rose 10,5 to R2,2 billion (2014: R2,0 billion) while trading profit surged 30,7 to R164,3 million (2014: R125,7 million). Gains were attributable to improved performance by all contributors: Bidvest Afcom, Bidvest Buffalo Tapes, Vulcan, Bidvest Materials Handling, Academy Brushware, Yamaha and Berzacks. All teams faced adverse trading conditions, but won market share as the divisions strategy reached critical mass. Over the last three years, in the face of continued pressure across the industrial sector, we have maintained investment in people and plant while getting ever closer to customers. Sustained productivity improvements create a competitive advantage. Simultaneously, stringent efforts have been made to control costs and manage margins. Bidvest Afcom recovered from a strike-hit first quarter to register pleasing improvements for the rest of the year. Bidvest Buffalo Tapes had an excellent year. Volumes were depressed in 2014 because of the automotive workers strike, but this year the team bounced back strongly. Vulcan had another good year, maintaining momentum after last years bakery range launch. Bidvest Materials Handling continued to make pleasing progress following the sustained growth of its customer base. Academy Brushware made a strong contribution as the full-year effects of new investment in its Babelegi factory delivered the anticipated gains. Yamaha withstood pressure in the consumer space and delivered very good results while Berzacks achieved excellent profit growth. Its customer-centric marketing campaigns delivered exceptional gains. Capital expenditure increased by 64 to R67,0 million (2014: R41,0 million). Return on funds employed rose 26 (2014: 18,4). Costs rose in line with inflation a pleasing result as rand weakness seriously impacted input costs. Cash generation was pleasing at R213,1 million (2014: R62,3 million). Currency impacts remain a risk area, but our businesses have successfully managed this risk for many years across multiple currencies. The National Union of Metalworkers strike posed a direct and an indirect challenge. The work stoppage had material effects at Afcom and Vulcan. Indirect effects were felt by all businesses as customers in several sectors shut their doors for a time. When work resumed, many customers were slow to achieve previous volumes. In some cases demand remained weak for several months. The positive impact of stable labour relations was showcased by the automotive industry which had a strike-free year, showed strong growth and became a major source of new orders for Bidvest Buffalo Tapes. Products and services All businesses engage in continual product refinement, innovation and range extension. Vulcan increasingly consults customers on range extension and modification. A 2015 point of focus was energy-efficient kitchen and catering equipment. Other contributors to the division also embrace customer-led innovation. It is rapidly becoming a key feature of the strategy of getting close to customers. At Yamaha, product introductions included new offerings in the motor-cycle, marine engine, musical instrument and audio ranges. Bidvest Buffalo Tapes enjoyed continued success with its strategy of complementing B2B efforts in manufacturing with DIY sales to consumers. The firm continues to develop specialised solutions for growing niche markets. Rigorous expense management did not put a brake on innovation. Continual product introductions were a feature of the year, while the get-close-to-customers strategy delivered tangible gains. For example, a resurgent Berzacks organised tours of overseas factories to show customers the productivity levels achieved by modern equipment in the clothing and fabric sector. Newly acquired Plumblink will be integrated into Bidvest Industrial from July 2015. Its plumbing and bathroom ranges complement our established offerings. Synergies will be energetically explored. A positive contribution is projected from the outset. This is a nationally represented business with a strong marketplace position. The management team remains in place and a smooth transition is expected. We see good environmental practice and good business practice as two sides of the same coin. All businesses strive for efficient material usage, encourage recycling where possible and seek to reduce fuel, electricity and water costs. Pollution risk is largely restricted to plating operations at Academy Brushware. Rigorous steps are taken to manage the risk of toxic run-off into the drainage system and water supplies. Load-shedding impacts are difficult to measure in their entirety, but the effect can be material. It is uneconomic to simply install back-up generators in view of both capital and running costs. When Eskom adheres to its load-shedding schedules, impacts can be managed to some extent. Costs mount when unscheduled power cuts occur as outages during a production run result in high scrap factors. Production time is then lost as machines are reset. Productivity also suffers as warm-up time is needed before plant runs at optimum efficiency. Throughput stalls as outages can mean an extra day is needed for order completion. Disappointing in some areas principally within stationery and furniture but other parts of the business delivered strong results, with Office Technology leading the way. A lean manufacturing model is being implemented to boost market competitiveness. The office team delivered flat results on the back of good performances from the technology companies, with notable market share gains by Konica Minolta. The high-volume digital printing business, Oc, was sold to Canon at the end of the period after making a strong final contribution, bolstered by a major government contract and we wish our colleagues well in their future endeavours. Zonke, provider of monitoring solutions to the gaming industry, bedded in well and made a positive contribution. Develop, the empowerment partnership with black entrepreneurs, enjoyed continued growth while Cecil Nurse and Ditulo the office furniture and seating joint venture with black partners performed solidly, despite furniture sector pressures. Global Payment Technology maintained market leadership in the field of cash processing. Banking sector contracts underpinned performance. Business-to-business (B2B) margin pressures and cost sensitivity are expected to remain core features of this market. Though no relief from short-term pressure is foreseen, this should not cloud ones long-term view. Konica Minolta Europe recently opened premises in Johannesburg from which to serve sub-Saharan Africa. This global brand believes South Africa remains the best hub from which to grow an Africa-wide business. We have the continents most advanced economy, the most extensive infrastructure and highly skilled people. Bidvest Office shares this perspective. Short-term challenges are pressing, but there is solid potential going forward. New investment in plant, infrastructure and technology amounted to R60,0 million (2015: R96,0 million). Bidvest Office performance flat overall was impacted by disappointing results in the furniture manufacturing and stationery businesses. Waltons profit fell significantly. Stationery increasingly shows symptoms of a rapidly changing industry. All companies are reducing their reliance on paper-based systems. As a result, volumes are under pressure while the distribution of smaller quantities adds to costs. Across the B2B spectrum, customers show acute cost sensitivity. Management has responded by stepping up the strategic effort to become the lowest-cost producers in all areas of activity. Restructuring at Waltons and the closure of some smaller, satellite warehouses resulted in some job losses. Regrettably, jobs were also lost at our Queenstown furniture factory. We do, however, expect staff numbers to remain stable once we complete the Waltons restructure and search for further efficiencies at our furniture factories. By year-end, consolidation at the new Waltons distribution centre in Cape Town was nearing completion. In addition, Waltons successfully completed the national roll-out of its new ERP management system. Adoption of the new software was achieved without disruption. As the year came to a close, the acquisition of a majority shareholding in a Botswana stationery business was being finalised. It is planned to reposition the business to create distinct focus on stationery and office technology. People at all businesses responded energetically to a challenging environment. They continually search for efficiencies, savings and new solutions. People investment remains a priority. Training budgets rose by 65. Investment increased significantly in new learnerships. Our people responded enthusiastically to a new production management model at our chair, desk and screen factories in Johannesburg and Cape Town. Staff underwent 592 hours of training in three months as lean manufacturing was adopted. Soft seating productivity rose 80, indicating the potential scale of efficiency gains and strong workforce acceptance of the new approach. Technology change is constant. We respond by ensuring our people are familiar with new introductions, are highly trained and adaptable. Close partnerships with technology leaders such as Konica Minolta ensure preparedness for successive waves of change. Collaboration already good is expected to improve even further following the transfer of Konica Minolta South Africa to the global brands EMEA region (Europe, Middle East, Asia). Previously, the South African business liaised directly with Japan. The trend to integrated office solutions gathered pace in 2015. Office equipment, ie the bizhub platform, is no longer a stand-alone tool. It also generates a growing amount of data. Customers increasingly expect Bidvest Office to help them leverage and manage these data streams. Our people are trained to provide proactive solutions, but there is a growing need for specialist intervention when highly sophisticated systems are being installed or expanded. Convergence of computer platforms and office technology is creating new business opportunities. Exceptional customer service, delivered by our people, is a source of competitive advantage. Continued investment in our people therefore remains a priority. Training spend (R million) Products and services Preferential procurement is also having impact in new ways as government seeks closer alignment of BEE and localisation policy. This helps more black entrepreneurs to win more contracts, but they require experienced partners if they are to fulfil the terms of the deal. Bidvest Office has responded by growing the Develop brand umbrella. By the 2015 year-end 21 black entrepreneurs had joined the office automation industry via Develop. We provide training, marketing support and inventory. Develop entrepreneurs can therefore provide world-class products and back-up while building solid businesses. In 2015, these entrepreneurs grew market share and widened their customer-base. As South Africa entered another year of low growth, the risk of business failure grew among some customer groups. Closeness to customers enabled our people to manage these risks day by day. Credit extension is well controlled. Government and parastatal customers account for a significant portion of our turnover. Implementation of revised BEE codes can therefore have material effect on our business. However, structures such as Develop and Ditulo (our office furniture joint venture with black partners) give us proven capacity to respond to BEE requirements. New codes emphasise enterprise and supplier development and the need to support black entrepreneurs a long-term focus for Bidvest Office. Technology risk is constant and has been for many years. Experience shows that close relationships with overseas principals, leaders in their respective fields, are effective means of mitigation. A return to profit growth is a key objective. Several of our businesses are reliant on contract and project work. The 2015 project pipeline was often affected by unexpected delays. Indications are that many of these projects will be brought to book during 2016, assisting volumes at our furniture factories and furniture businesses. Bidvest Medical is also positioned to benefit as new contracts come on stream. Botswana has been identified as a growth point. Our new business in Gaborone gives us a solid platform from which to pursue these opportunities. Acquisition of a South African software integration business, will give us the capacity to seek more new business from companies eager to integrate hardware platforms into their back-office systems. Solutions in this field are frequently driven by software development engineers familiar with advanced computer systems. The acquisition gives us access to these skills. Our operations and people embraced the need for good environmental practice many years ago. The challenge therefore is to innovate constantly to drive further gains. Increasingly, our businesses operate as recycling partners of their customers. For example, Konica Minolta now places recycling bins at customer premises to facilitate the collection and recycling of toner cartridges. The recycling of electrical parts, plastics and metal from copier carcasses is another focus area. We aim to reduce to a minimum the amount of waste sent to landfill sites. Konica Minolta maintained its carbon neutral status for a third year while Dauphin, the office furniture brand, achieved carbon neutral status for the first time. All businesses of significant scale have invested in their own generators to mitigate the risk of power outages. Energy efficiency is a priority and LED lighting is fitted wherever possible. Declining volumes in traditional areas showcased the need to re-balance the business. Re-invention is underway, and the team did well to maintain growth in a difficult environment. Creativity in introducing new technologies remains key. Lindsay Ralphs Chief executive, Bidvest South Africa With trading profit up 23,6 off an 16,9 turnover rise, the Paperplus team has done well. The Tanzanian voter registration contract boosted results and packaging gained traction as Stamford Sales bedded in. Wide format digital printing was successfully introduced by the team and innovation limited some effects of the national post office strike. Graduate and learnership programmes gave impetus to staff development with more black staff appointed to senior management. More growth and further diversification will be sought. Export growth into Africa is one focus area. The voter registration solution can be customised for use in many African countries, but project-based exports will be complemented by more export orders for general print and stationery. One export platform will be provided by collaborative efforts with our Group colleagues at G. Fox focused on the sale of stationery packs into the cash-and-carry sector. Expense management remains a priority. Market softness may persist and operations will be reviewed to ensure close alignment between capacity and demand. The resourcefulness of our people is crucial to our business. Traditional print has long been in decline. This challenges our teams to develop new solutions, build new skill sets and diversify our base. The first year of our graduate development programme was successfully concluded. Nine of the 10 graduates were given full-time employment after exposure to a wide range of operations and intense mentoring. Our learnership programme continues to produce quality people for the business. Of the 75 learnerships concluded by the end of the year, 72 have resulted in full-time job offers. Both programmes focus on candidates from previously disadvantaged groups. The advancement of black managers gained pleasing traction. The managing director of a key production company is black and the appointment of another black MD to one of our manufacturing units is imminent. Senior sales positions are increasingly taken by black personnel. Paperplus maintained its status as a level 3 B-BBEE contributor. Regrettably, pressure on volumes in a difficult trading environment meant several operations had to retrench personnel with196 jobs lost. The maintenance of a safe, clean and productive working environment is a priority. Five plants have an ISO 9000 rating or international accreditation from the British Retail Council a key consideration for food industry clients looking to build exports. Staff forums are well utilised at all plants and trade union contacts are generally positive. No days were lost to strikes in the year. The constructive nature of interaction with staff was confirmed when flexible working practices were adopted to minimise load-shedding impacts. To bring new solutions to market, Paperplus marketers maintain close contact with customers. Our ability to create bespoke products is a source of competitive advantage. Simultaneously, management scans the technology horizon, ensuring early identification of new solutions with potential in the South African market. Despite difficult domestic trading conditions, pleasing sales and profit growth were achieved. Turnover rose 16,9 to R5,7 billion (2014: R4,9 billion), with trading profit up 23,6 at R390,2 million (2014: R315,6 million). The return on average funds employed rose to 33,0 (2014: 36,6). Two factors contributed to the pleasing performance export project success and rigorous expense management. Export sales to Tanzania added R850 million to the top line while expenses rose only 4,2 in a year marked by big increases in power, water, fuel and wage costs. Cash generation remained good. Consolidation of Stamford Sales into the business realised the anticipated gains. The business was part of the Mvelaserve transaction concluded by our parent. Nationally represented Stamford considerably strengthens our distribution capabilities in wholesale packaging. The operation distributes own and third-party packaging. The Stamford contribution and aggressive marketing by others in the packaging silo drove its trading profit 35 higher. Capital expenditure on new fleet vehicles and equipment amounted to R97,4 million (2014: R73,7 million). Products and services In a low-growth economy with consumers under pressure, businesses cut marketing budgets with knock-on effects across the communication industry, reducing stationery purchases in particular. South African paper manufacturers have become sizeable international players. Their global focus has resulted in rationalisation of their domestic ranges. Some grades of paper are no longer available locally and have to be imported. This not only affects prices and working capital management, it creates a BEE challenge as offshore procurement undercuts efforts to support local, black-owned suppliers. This can affect empowerment status at a business that already acts as the agent for numerous international brands in the stationery and computer consumables markets. The three-month SA Post Office strike depressed volumes. Stationery suffered as envelope sales fell 40, general print was hit as the production of marketing leaflets and statements was cut back, personalisation and insertion work was affected, label demand plummeted and transactional mail business stalled. Demand often remained subdued after postal workers returned to work as many businesses piloted communication options that were not dependent on postal delivery. During and after the SA Post Office strike, Paperplus diversified its range of electronic mail offerings and offered payment gateways using click-and-pay technology. We further developed our capacity to manipulate a customers data on a single platform to create email, fax or brochure solutions. Print on demand and card personalisation were also expanded. To protect jobs and volumes, the business constantly looks for new opportunities. Growth opportunities were identified in wide format digital printing and we target becoming a leader in the provision of vehicle and building wrapping and printing for billboards. Messages using animated characters were introduced for clients who use mobile media for marketing or billing purposes. The revolutionary voter registration platform deployed in Tanzania takes the photographs and fingerprints of voters while capturing their signatures. It then generates an authenticated voter registration card. The technology can also generate ID cards. 8 000 mobile stations were delivered and installed across Tanzania. The system generates the voter register. Further investment was made in full-colour digital print, maintaining our position as a producer of world-class variable colour work. Creative packaging solutions using cardboard with recyclable plastic apertures became a growth point. Paper is a replenishable resource and the business uses recycled paper where practical. Many paper suppliers are endorsed by the Forestry Stewardship Council (FSC) and FSC stock is invariably used when customers demand environmentally sensitive solutions. Paperplus also promotes electronic alternatives to help cut paper usage. Water-based, non-toxic inks are used whenever possible. Rigorous safety standards govern the handling of any toxic by-products and these materials are disposed of responsibly. Recycling and energy reduction champions are active across the business. Paperplus is a heavy user of increasingly expensive mains power. Strenuous efforts are taken to contain costs by using low-power globes and LED lighting. Electricity outages, especially in the first half, led to increased downtime and proved highly frustrating in an industry where margins are thin and costs have to be contained. Back-up generators ensure the completion of urgent work. However, diesel-powered generators add considerably to costs and cannot be run every time load-shedding occurs. Catching up on lost production also adds to the overtime bill. In response to this challenge, management and unions agreed a solution whereby workers are to be sent home when outages interrupt production. Lost hours are made up later, at standard rather than overtime rates. Discussions were constructive as trade union representatives joined the search for appropriate solutions. The system was agreed in the fourth quarter, but was not needed as power supplies stabilised late in our year. Electricity usage (Gigawatt hours) The core annuity-driven businesses again make a solid contribution and confirmed their ability to stand up well in challenging economic conditions. Strict cost control is in place and annuity income is retained at an appropriate level of return. Lindsay Ralphs Chief executive, Bidvest South Africa The Rental and Products team did well with trading profit rising to R535,9 million on strong cost containment with turnover reaching R2,5 billion. We are pleased to report that jobs were safeguarded in tough conditions and empowerment credentials were enhanced in a recent re-rating. Annuity income streams proved resilient while the diversified business model helped cushion laundry sector pressures. Congratulations to Bidvest Steiner who performed strongly in all provinces. Trading conditions will remain challenging, but our businesses are well placed to respond. We project continued real growth, driven by further gains in market share. Cost containment remains a priority. Acquisition opportunities can occur in difficult trading conditions and will be investigated. In a division that operates in multiple sectors, the unifying characteristic across all activities is our deeply embedded service ethic. Dependable service customers can trust is the core offering and is underpinned by our people. They are accountable for service delivery and quality. They are responsible for the customer interface that entrenches relationships and leads to repeat business and solid annuity income streams. They enhance our leadership status in every area of activity. The number of black personnel enrolled in learnerships rose to 162 (2014: 143). All operations invest in skills development and in 2015 our training budget rose to R14,2 million (2014: R9,0 million). Employment equity remains a priority and progress was achieved with the further development of black staff into managerial grades. Recent re-rating of our business for empowerment purposes saw our businesses maintain or improve their positions. Most operations have level 2 or 3 certification. The imminent introduction of new B-BBEE codes creates a challenge for all providers of corporate services but, as a major supplier to government and many large companies, management is committed to the maintenance of a high empowerment profile. Were a performance-led business. Health and safety focus is reflected by strong emphasis on safety training. Employee morale is important to us and has long been monitored by annual employee surveys and a system of anonymous employee feedback. Managers are close to their teams, ensuring continual feedback. Regular interaction takes place with employee representatives. Relations with unions are generally good. Communication with customers is key as they look to us to implement smart solutions that improve efficiency and create savings. Similarly, we constantly look for new sources of supply. We are particularly interested in developing local sources to cut emissions and fuel bills. Reducing the items sourced from overseas will also reduce foreign currency risks. Pleasing overall performance saw turnover rise by 6,7 to R2,5 billion (2014: R2,4 billion). Trading profit was 12,2 higher at R535,9 million (2014: R477,6 million), with return on funds employed also up at 78,1 (2014: 72,1). Margins were protected and expenses well controlled, though pressure on rates was common to all sectors. Despite substantial increases in the price of fuel, electricity and water, our costs only rose slightly. Cost containment was implemented without cutting jobs and some operations stepped up recruitment. Success was driven by market-share gains in a difficult trading environment. Annuity income streams proved resilient, confirming the appropriateness of our strategy of working as partners of our customers in the quest for efficiencies. Many customers in the business-to-business field have been cutting costs and jobs. This meant that activities with a people focus (workwear, for example) came under strong pressure. Volumes were particularly hard hit in industries such as mining, construction, manufacturing and engineering. As a result, G. Fox had a challenging year. Laundries were under pressure as a result of a cyclical shift to on-premises laundry operations, especially in the healthcare sector, though the business did benefit on occasion by ad hoc outsourcing of these functions by government agencies. Though Boston Launderers faced pressure, overall impacts were cushioned by our diversified business model. Boston provides off-site services, but sister-company Montana Laundries provides on-site services at hospitals and hotels looking for in-house solutions. Growth in other areas was assisted by a change of focus. Execuflora added exterior maintenance and art rental to its basket of services. Despite contraction in some areas of the furniture industry, Masterguard Fabric Protection achieved pleasing growth by giving greater attention to smaller independent manufacturers. New capital investment totalled R194,8 million (2014: R178,1 million). Products and services Bundled services to deliver a one-stop offering remained a focus area. Companies such as G. Fox (our nationally represented supplier of protective equipment, industrial consumables and cleaning materials), Hotel Amenities continued to develop their Africa growth strategies. Purau was appointed the distributor of Nestls Alegria coffee vending solutions and achieved good growth on the back of strong coffee demand. Masterguard complemented sales success by its core product with improved penetration of its care kits for furniture and electronics. Hotel Amenities Suppliers widened its range following a small acquisition and strengthened its position in the four and five-star hotel market. Other operations maximised opportunities in niche areas. Bidvest Steiner achieved good growth with its pest control offering and put in a strong performance across all regions. All businesses constantly review, improve or expand their ranges as part of their commitment to achieve sector leadership. G. Fox launched its e-commerce catalogue and by year-end a growing number of customers were placing electronic orders. Steiner plans to extend e-orders to more areas of its business. Environmental and recycling initiatives have been in place for many years as the potential environmental impact of some operations is significant. Our laundries are major users of water, power and coal. We make continued efforts to reduce consumption and re-use and recycle materials while our laundries are industry leaders in the application of new energy-efficient technology. Purau has begun the move to PET (polyethylene terephthalate) bottles as this plastic is environmentally friendly, non-toxic and easily recyclable. Bidvest Steiner refurbishes plastic products and dispensers, rather than replacing them. Hand-held scanners are used in tandem with cell-phones to create delivery efficiencies while Steiner also makes increasing use of e-billing all leading to paper reduction. Execuflora is a member of the Green Building Council South Africa and is often consulted by corporate customers looking to green their built environment. Our companies seek win-win gains through cost savings that deliver environmental gains. Fuel costs have been contained through route optimisation. Our people limit electricity costs by making best use of natural light while LED lighting is increasingly installed. Teams at our businesses run recycling programmes and ensure waste is responsibly disposed of. Service companies are expected to maintain their services despite uncertain power supplies. However, corporate customers are reluctant to pay a premium for dependability. The net effect is to put pressure on margins as substantial investment is necessary to assure power supplies. Distribution costs are impacted due to continuous traffic congestion as a result of power outages. By year-end, roll-out of back-up generating capacity had been completed to our large operations while inverters had been installed at all businesses. We scan the new technology horizon for new ideas. These efforts have been stepped up in the area of alternative power solutions. Special attention is being paid to large-scale solar systems that can run major installations and simultaneously feed power to the grid. Solutions like this may have a role in our laundries, large users of electricity. First Garment Laundries is one of the biggest emitters of carbon due to the use of coal. GHG carbon emissions Rental and Products: Scope 1 (tonnes of CO 2 ) A pleasing result notwithstanding margin pressures and contract losses in some businesses. Strong contributions from TMS, Protea Coin and Prestige. Progress was made with efforts to diversify the customer base. Lindsay Ralphs Chief executive, Bidvest South Africa A very pleasing result with revenue up 24 to R9,0 billion and trading profit up 21 at R636,9 million. Strong cash generation with a 95,5 return on funds employed. We are pleased to report that three-year wage deals were agreed without industrial action. Magnum-Protea Coin successfully integrated as Bidvest Protea Coin and a new landscaping acquisition aligned with Prestige. Trading conditions will remain difficult. Our divisions consolidation into a much more wide-ranging service business will further improve our bundled service credentials. This is a strategic growth driver as many clients are looking for a one-stop solution that improves efficiency and cuts costs. The business supports more than 1 200 learnerships at NQF (National Qualification Framework) levels 1, 2, 3, 4 and 5 by far the highest commitment to people development and job creation in the outsourcing industry. In effect, those at levels 3 to 5 receive management training. Over 80 of learnership beneficiaries are black. Both Royalmnandi and Bidvest Facilities Management have learning academies which are fully accredited by CATHSETA and NERSETA respectively. Services again gave an industry lead by strongly supporting the development of the professional bodies in the industries in which we operate. A few notable mentions include the National Contract Cleaners Association and the SA Security Association. In the cleaning field, progress was made with the Sector Decent Work Programme. A key goal in industries is the creation of standardised qualifications as a path to professional status and our presentation of career choices. These efforts involve cooperation with training authorities, the Commission for Conciliation, Mediation and Arbitration, the International Labour Organisation and local unions. Continued progress is confirmed by big growth in the membership of security and cleaning industry provident funds and growth in assets under management. Industry body auditing is envisaged to verify that members provide worker benefits. Staff numbers fell as the labour-intensive Protea assets in transit operation was sold, cutting our head count by more than 2 000. Teams are clearly affected when contracts end. However, it is policy to offer our people redeployment rather than simply let them go. This happened continually in a year notable for trading pressures and cost sensitivity. Worker health and safety are key areas. Constant safety training is given while regular awareness-raising programmes address critical issues like fire risks and proper handling of chemicals. Regrettably, five security fatalities occurred: two during robberies, one the result of a road traffic accident, and two attributable to suffocation after fires were lit at sites during cold weather. Unfortunately two other employees also lost their lives this year one during a road accident and another during a hijacking incident. Our condolences to the families. Safety training helped drive down the lost time injury rate to 0,3 (2014: 0,6). The lost day rate was 3,7 (2014: 4,3). We complement national and provincial government efforts by a strong focus on Aids awareness and education. Voluntary disclosure indicated the estimated HIV infection rate had fallen from 23 to 21. People engagement is crucial. Our environment is heavily unionised and relationships are generally cordial. One spin-off benefit of our industry professionalisation drive is that union contacts are continuous in areas where there is a lot of common ground. Teams embraced new black economic empowerment score cards that comply with governments more rigorous codes. The new methodology was applied many months ahead of official implementation date. Early feedback indicates our businesses are well positioned to meet new standards and maintain our BEE status a business imperative as state enterprises, government departments and major corporates insist on a high BEE profile. Pleasing results in a challenging environment were achieved. Client-side cost sensitivity was intense. Revenue rose 24 to R9,0 billion (2014: R7,2 billion) and trading profit moved 21 higher to R636,9 million (2014: R527,5 million). The 12-month effect of the integration of Mvelaserve businesses acquired 20 months ago was beneficial. Newcomers Royalserve Cleaning, Protea Coin, SA Water, catering firm Royalmnandi and pie-maker Khuseti made positive contributions. ROFE reached 95,5 and cash generation was strong. Contract renewal rates of 64 to 90 remain among the highest in the country. Some clients have been with Services for decades. New cost pressure led to a spate of process reviews with clients. Savings were often achieved through new technology and resource sharing. Capital investment increased by R56,4 million to R226,1 million (2014: R169,7 million). The focus falls increasingly on new technology to increase efficiency. Products and services TFMC was rebranded as Bidvest Facilities Management and stepped up its bundled services strategy. Further progress was made with efforts to diversify its customer base. A small, Johannesburg-based landscaping firm, Classic Gardens, was acquired and rebranded as Bidvest Landscaping. It is aligned with our cleaning business, Bidvest Prestige. The newcomer bedded in well. Khuseti continued to grow export sales and widened its Africa footprint. New King Pie franchisors have begun operations in Mozambique, Zambia and Namibia with eight new stores opened during the financial year. Product development at Bidtrack concentrated on tracking and monitoring devices using long-life batteries. The service offering has been extended to now include tracking of rail freight and other equipment. TMS launched a new system to accelerate and improve stocktaking procedures. SA Water invested in software to give added impact to tender submissions through the use of advanced graphics. Many customer groups faced intense pressure and some downsized. We worked in partnership with clients on cost-efficient responses. Even in embattled sectors like mining, customer retention levels remained high. Our detergents are all SABS approved Dry cleaning methods are under development that will save thousands of litres of fuel as foam application and rotary brushing replace traditional dousing by water. We are also beginning to use bio-degradable packaging. Efforts to cut fuel, electricity and water usage are ongoing. Electricity consumption and fuel literage were well contained, though costs rose. Generators are in place at our businesses, though material risk of loss only exists at our pie-making business. Our detergents are all SABS approved. We continue to explore the use of greener chemicals. Current focus is on bacteria-based cleaning agents, thus eliminating chemicals. Dry cleaning methods are under development that will save thousands of litres of fuel as foam application and rotary brushing replace traditional dousing by water. We are also beginning to use bio-degradable packaging. We completed a study into the economic viability of recycling and separation. In the coming year, efforts will be made to set up micro businesses at community level to complement recycling efforts. GHG carbon emissions Direct emissions Scope 1 (tonnes of CO 2 ) The team faced continuing challenges in the corporate travel environment, highlighting the need for technology innovation and diversification. BidAir gave an outstanding performance. Bidvest Car Rental successfully launched a new brand identity after a successful separation negotiation from the Avis Budget group. Lindsay Ralphs Chief executive, Bidvest South Africa ISAGO accreditation being achieved by all major stations creates a positive platform for 2016 performance. The acquisitions of BushBreaks and Imperial Air Cargo contributed to growth, while the aviation businesses won new contracts and day and night cargo services were launched. The Premier Lounges network continues to grow. Significant structural change is planned early in the new financial year with Travel and Aviation being consolidated into Bidvest Services and no longer operating as a separate division. Car rental operations have already been repositioned under the Bidvest Automotive banner. Travel and Aviation businesses will, however, pursue opportunities for expansion through both organic and acquisitive growth. New opportunities have been identified in several niche areas. South Africas travel and aviation industry is small by world standards and severely over-traded in some sectors while rigorous international service and safety standards apply industry-wide. In this highly competitive, closely scrutinised environment, the key differentiators are excellent people who can deliver exceptional service while operating at efficiency levels that ensure price competitiveness. Investment in quality people is continuous and training spend increased to R33,4 million (2014: R37,4 million). Development of black personnel is a priority and several team members were promoted to senior management posts while certain black directors took on additional executive responsibilities. The net effect is to ensure black talent is recognised early and has the opportunity to make a broader contribution to the business. Our commitment to safety and service is reflected by International Air Transport Association (IATA) recognition. All our major stations achieved ISAGO (IATA Safety Audit for Ground Operations) accreditation in 2015. This industry indicator is confirmation that an operation deploys properly trained people and invests in systems designed to reduce ground accidents and injuries. Despite trading challenges, the business continued to grow and overall head count rose to 6 112 (2014: 5 374). Decentralised managers stay close to their teams and relationships with employees are positive. There were no disruptions through industrial action. Though car and van rental operations were transferred to Bidvest Automotive and rebranded, the process resulted in no retrenchments. Unfortunately, a small number of travel jobs were lost as a result of lost volumes. The impending introduction of new empowerment codes created a challenge as significant progress with enterprise development and preferential procurement could prove difficult in the short term. Rental fleet is clearly sourced from major suppliers while large items of equipment in the cargo and ground handling spheres are only readily available from established suppliers. In the travel sector, procurement spend is relatively low. Travel and Aviation has helped to develop black suppliers in the past, but these operations are small and make little impact on overall procurement. In these circumstances, teams are looking intensely at new ways of supporting black business. In an extremely difficult year, the business did well to drive up turnover by 12,2 to R2,7 billion (2014: R2,4 billion). Trading profit moved 5,3 higher to R444,0 million (2014: R421,4 million). Cash generation was disappointing but was driven by significant investments in equipment in our ground handling operation. Expenses were well controlled. Aviation businesses performed strongly. Car Rental faced challenges as the 10-year licence from Budget came to an end. A three-month extension to March 2015 was agreed, but after that the 40-year Budget connection came to an end. The business was rebranded as Bidvest Car Rental, a totally domestic car rental brand, and repositioned within Bidvest Automotive. Lack of an international platform impacted volumes in the short term, but a cohesive, highly motivated team largely negated lower sales by securing improved rates. Travel businesses faced severe pressure as corporates cut travel spend and volumes fell. The loss of two large long-term contracts also impacted turnover. High volumes are necessary to support customer rebates. Low volumes translate into fewer rebates. This affects competitiveness, and protecting market share becomes a challenge. All businesses faced margin pressure. Cash generation was impacted by the cost of investment and continued spending on new equipment and refurbishment programmes. Capital expenditure rose to R138,0 million (2014: R36,9 million). Average return on funds employed fell slightly to 26,2 (2014: 27,5). Products and services Product innovation never stops. This is particularly true of the travel business where new products, services and systems are continually introduced. For example, the Webjet online travel agency technology introduced last year was customised for the South African market and spearheaded our entry into leisure travel. Further system development occurred during 2015 and by year-end work was underway to make Webjet mobile responsive, enabling leisure travellers to make bookings from handheld devices. Continued efficiency gains helped our aviation businesses to structure extremely competitive tenders, resulting in a series of contract successes. Only one aviation sector contract was lost during the year a low rate of attrition for such a competitive industry. Price was clearly a factor in marketplace success, but gains were entrenched by the growing reputation of our aviation operations for service to global standards. Growth was bolstered by the first contributions of newly acquired BushBreaks amp More and Imperial Air Cargo (IAC). Consolidation of IAC into our business enabled us to offer a day and night cargo service. Previously, we outsourced night cargo work. Now three dedicated freight carriers fly cargo by night. This not only added night freight to our volumes, daytime volumes also rose. The acquisition of IAC from Imperial Holdings created an opportunity to integrate several complementary operations into a unified structure. From July 2014, cargo operations, ground-handling and Bidvest Premier Lounges were consolidated into the BidAir group. The lounge at Cape Town International was refurbished and extended. A new lounge was also opened in Bloemfontein. The aviation business invested in a new fleet of 19 buses to transport airline passengers and new ground handling and cargo equipment was purchased to tackle the added workload following contract success. In the realm of corporate travel, we rolled out a booking tool that can operate as a standalone replacement for a travel management company (TMC) that operates from corporate premises or can be deployed to assist a TMC consultant. The offering can be programmed to apply travel policy parameters laid down by any corporate user. BidAir launched a streamlined billing system while Bidvest Premier Lounges rewrote their front-end system, creating a more efficient check-in procedure and achieving better integration with the systems of their corporate clients. The car rental business commenced the rewrite of its front-end system which will enhance efficiency and speed up processes. Sound environmental practice has been followed for many years. These efforts were stepped up with rising energy and fuel costs. Our car rental teams have for a long time used biodegradable detergents when washing cars. Recycled water is used whenever possible. The impact of Eskom load-shedding is cushioned by location factors. Airports are categorised as national key points and are not normally subject to power outages. This is helpful as most of our operations are located at or near airports. Where outages occur and no back-up generators are available through the existing infrastructure, our businesses have invested in back-up systems. Forex, CFDs and Gold FXCM A Leading Forex Broker WHAT IS FOREX Forex is the market where all the worlds currencies trade. O mercado forex é o maior mercado, o mais líquido do mundo, com um volume médio diário de negociação superior a 5,3 trilhões. Não há nenhuma troca central como negocia sobre o contador. Forex trading permite que você compre e venda moedas, semelhante à negociação de ações, exceto você pode fazê-lo 24 horas por dia, cinco dias por semana, você tem acesso à margem de negociação, e você ganha exposição aos mercados internacionais. FXCM é uma corretora de forex líder. COMÉRCIO DE MÚLTIPLOS MERCADOS EM UMA PLATAFORMA Com a FXCM você pode trocar sua opinião sobre forex, índices de ações e commodities, tudo a partir de uma plataforma poderosa. Criado em casa para atender às demandas dos comerciantes em todo o mundo, Trading Station oferece uma experiência de negociação sem paralelo. Com a Trading Station, você não só obtém acesso robusto e conveniente a Desktop, Web e Mobile, também obtém uma vantagem comercial com recursos de plataforma exclusivos de uma única oferta de software. Explore a Estação de Negociação. Serviço de atendimento ao cliente premiado e confiabilidade Com ensino de negociação de alto nível e ferramentas poderosas, orientamos milhares de comerciantes através do mercado de câmbio, com 247 atendimento ao cliente. Descubra a vantagem FXCM. 1 Em alguns casos, as contas de clientes de certos intermediários estão sujeitas a uma majoração. FXCM Customer Trading Metrics maio de 2015 ir. globalbrokerage. info.
Comments
Post a Comment